Vision Statement
“A city accessed through one trusted point of interaction.”
The Agentic City enables personal agents to understand needs, discover services and coordinate actions across public and private organisations, with verified identity and explicit consent.
Why Milan Leads First
Strong Enterprise Ecosystem
Milan combines Italy's strongest enterprise base with a major academic ecosystem.
Digital Identity Foundation
Italy already has established digital identity infrastructure including SPID, CIE, Codice Fiscale and IT-Wallet.
European Context
The initiative is designed around EU regulatory requirements, with the intention of making lessons and standards transferable to other cities.
The Agentic City in Practice
The Milan initiative is exploring agentic services across government, finance, healthcare, energy, telecom, fashion and other urban services.
Government
A "No Wrong Door" agent could coordinate a citizen's request across departments.
Healthcare
Agents could coordinate appointments, care journeys and post-hospital support.
Finance
Agents could help coordinate financial services around major life events.
Energy & Telecom
Agents could support energy assistance, connectivity and major-event coordination.
Business & Commerce
Agents could help businesses coordinate permits, suppliers, services and transactions.
A Citizen & Business Journey
Citizen
A personal agent could help a resident coordinate services such as registration, healthcare, utilities and transport instead of navigating each institution separately.
Business
Business agents could expose services and capabilities that other agents can discover and interact with, creating an interoperable environment for urban commerce.
These scenarios are part of the proposed Milan Agentic City model.
Foundations
NANDA & NANDA Town
The proposed foundation provides agent discovery, interoperability, identity and trust infrastructure for the city.
Identity Spine
The architecture builds around Italian identity infrastructure, including Codice Fiscale, SPID, CIE and IT-Wallet, with scoped permissions for agent actions.
Agentic City Platform
A proposed Milan-specific platform connects agents with city services, enterprise systems and governance mechanisms.
Privacy & Regulation
GDPR-by-design and EU AI Act compliance are treated as architectural requirements, including consent, auditability, transparency and appropriate human oversight.
18-month roadmap to end-2027
The Italy Chapter plans to establish the technical and governance foundations, select 2–3 curated use cases, and bring them into live operation by the end of 2027.